IvoryList.com™ uses a rating tool called the IVL Rater™. The IVL Rater is a tool used by IvoryList for keeping track of the interactions between customers and workers. It delivers a clear and concise method for determining what information needs to be captured and specifies the activities that must be performed in order for a worker to receive a rating score. The IVL Rater offers scores within a range of 0 to 5. The key objective of the IVL Rater is to deliver a balanced mechanism within which a user may be able to predict the outcome of an impending interaction with a particular worker. The IVL Rater measures a host of activities pertaining to a worker and uses a proprietary algorithm to ascribe a rating score.
The general idea is that a high IVL Rating would suggest that the worker has demonstrated a greater propensity for the attributes being measured. The primary objective of Workers on Ivorylist.com who seek high IVL Ratings must be to work towards realizing goals that are aligned with our core values. Every goal set by an IvoryList Worker must be tailored to realize a specific outcome. That is to say by delivering a weighted feedback mechanism, the IVL Rater provides a way of aligning a IvoryList’s overall strategy with the workers service goals.
The IVL Rater™ scores worker centered activities using an algorithm that measures the process by which goals are realized. The scoring methodology computes a score in the following ways.
A user can score a worker immediately following a hired service delivery event. The user can award a score between One (1) and Five (5) to the worker for the service delivered.
The IVL Rater responsiveness score is a measure of the response to the accepted Job offers. A worker can expect to receive a score between 0 and 5 in this area. Although this is typically determined by the customer who offered the job, a good score suggests you met the customers’ expectations for how quickly you responded.
The honesty score is also determined by the Customer and a score is offered between 0 and 5. After an engagement with the customer, ensure your actions do not hint at dishonesty. If a customer arrives at the conclusion that you have been dishonest while interacting with you, it could result in low scores in this area.
This is simply the score between 0 and 5 awarded by the customer after an interaction with a worker that indicates how reliable a particular customers service was. A worker is considered highly reliable if they consistently meet all obligations in a timely fashion.
This score measures how good the finished job was. It determines the craftmanship and invariably the level of satisfaction expressed by the customer. The customer can offer a score between 0 and 5 for this attribute.
This rating attribute measures the extent to which a worker on Ivorylist.com lives up to the standards by which their practiced profession is recognized. The scoring range here is also 0 to 5 and as with all other attributes, the professionalism score is also determined by the customer during the worker encounter.
This attribute examines the workers demeanor while interacting with the customer. The customer will enter a score between 0 and 5 indicating their perception of the workers measure of respect. High scores in this area usually suggest the customer felt a sense of acknowledgement and consideration
IvoryList offers opportunity for workers to improve their rating scores through either of the following options:-
IvoryList certified workers have been audited and found to be in good standing. When a worker is IVL Certified, it means IvoryList is satisfied with the conduct of the worker or business and has determined that the service being delivered is as advertised.
The IVL Rater takes into consideration the number of times a worker’s page has been viewed. The more page views a worker has, the greater the propensity for a higher score. Page views greater than 100,000 usually experience an observable rise in overall rating score.
Workers who desire good customer feedback must endeavor to maintain the highest level of professionalism. Treating the customer with dignity and respect while being addressing the customers concerns can certainly expect higher rating scores from the customer.